Friday, September 16, 2011

407 ETR Complaints

The 407 ETR gets 70-100 complaints about billing monthly, not to their office....but to the Ministry of Transportation. You are not alone. 

Complaints about 407 ETR often fall on deaf ears....who can blame them. They must gets thousands of complaints a week!

The company 407 ETR is owned by a Consortium "Spanish construction firm Cintra Concesiones de Infraestructuras de Transporte, Australia's Macquarie Infrastructure Group and Montreal-based SNC-Lavalin Inc."


1. The illegal action or practice of lending money at unreasonably high rates of interest.
2. Interest at such rates.  More »

Back in the 90's their method of charging up to 100% interest was deemed to be Usury. Later, this was rescinded in court since the province didn't want to buy the highway back at an inflated price.  

I guess it's not usury, Raqueteering maybe?


Main Entry: rack·e·teer·ing
Pronunciation: "ra-k&-'tir-i[ng]
Function: noun
1 :  the extortion of money or advantage by threat or force
2 :  a pattern of illegal activity (as extortion and murder) that is carried out in furtherance of an enterprise (as a criminal syndicate) which is owned or controlled by those engaged in such activity —see also Racketeer Influenced and Corrupt
I don't use the highway out of principal, however I still get bills because the wife does.

If you don't pay the bill get ready for them to enter the unpaid bill on your credit report. 

If you still don't pay, you cannot renew your licence plates or license. 

There are always issues when a private company is given too much power over their customers. 

3 years ago I paid fees they attributed to me from 10 years ago totaling $1200.00  

The statute of limitations in Ontario is 2 years. 

Government can go back 7 I believe...but the 407 can apparently go back 15 years, attibute interest and penalties and that can lead to a nasty surprise. 

They have no government oversight. They can bill what they want and the government gives these Spanish pirates more power than Revenue Canada.

They typically don't answer the phone if you call...and mail is disposed of unless it is registered. 
Good luck with these Shysters known as 407 ETR.  
Here are some resources you may find entertaining. Please add any others people might find interesting in usual comments are wide open in this blog, so have at it! Give us your complaints! 


Anonymous said...

Wow and i thought getting clipped for 8 dollars because i got trapped in the 407 lane by transports was bad... guess i was forced to choose between 8 dollars and the lives of many...

Anonymous said...

Stay away and off the 407ETR...they will rip you off. I received a replacement transponder in July 2012 and that is when the shell game began. Random licence plates were linked to this transponder. I asked that these plates be removed. To date they have not removed any of those charges. I have asked for a detailed report of all the miscellaneous charges and yet they cannot provide this document. They are the biggest scam going. If I do not pay, I cannot renew my licence...STAY OFF the 407ETR

Anonymous said...

Just came across your blog. I will share it with the group. There are a lot of updates.

The group "Stop the 407 ETR's Abuse of Power" has been instrumental in meeting with both 407 ETR and MTO to come to solutions to the outstanding consumer related issues.

407ETR still thumbs their nose and have had a Class Action launched against them, are in Supreme Court over their practice with Bankrupts and there's more to come.

Citizens are fighting back. The group is always looking to raise awareness to the issues and hope you will help share their petition found here

Anonymous said...

407 is a criminal corporation and they belong in jail. Few months ago they sent us a bill for a license plate from the States! It took a few calls to finally get that removed. Then another phoney bill from a few years ago and they add extra charges, penalties, license renewal denial fees, etc. etc that makes the total many times of what the original charge was. People that work there and uphold these practices have no morals. Shame on them!

Anonymous said...

And the amusing thing is that they say we can only remove charges once and since we have done that before, we can't do it anymore! Never mind that the charge that was removed was bogus belonging to a plate in the states! Pure criminals with new highway robbery methods! Avoid the 407 like the plague! People must ban this criminal corporation! Ban it please!

Anonymous said...

Unfortunately, forgot about a second transponder that was left in a car that was sold to a dealership. Somebody, began using that transponder and I am now responsible for those charges, $718 for one month, and I will also be responsible for the charges for the next month's bill that could be as high, or higher. I phoned the 407 and they have no mechanism, unlike every other company in the world, to help customers. There is absolutely no goodwill shown to customers. I have never been so upset, disgusted, or disappointed by the practices of a company.

Unknown said...

Paid a 407 bill approx 4 years ago worth approx 270 dollars and thought wow I'm not using that again.just purchased a car recently and 407 tells me I owe them 1500 dollars.I have not been on 407 in 4 years since I paid last bill.called them and they told me pay it meanwhile I have never received a bill to pay.they told me they would reduce fine to 800 and change.absolutely getting ripped off and pissed I get car and when I picked it up had to pay 1527 dollars in 407 charges I have to try calling them again that is a lot of money considering I have not been on 407 in years and still can't figure out why

David D said...

Why does this firm not have to display video toll charges and its hidden fees and 28.6 % intrest charges on signage PRIOR TO going onto a highway entrance?????????

Why the secrecy .Final toll amounts should be available to the MTO on date of payment . They literally do not want the consumer to pay final bills and do everything possible to elude final payments as to keep accounts open as to charge insane interest charges that at the very least fall into racketeering and loan shark territory

Zepharia Andres said...

The future rewards those who press on. I don't have time to feel sorry for myself. I don't have time to complain. I'm going to press on. See the link below for more info.


Kim A. said...

Beware of giving the 407 ETR your precious banking information. I had a pre-authorized payment taken from my account to pay someone else's 407 ETR bill. The 407 ETR explained that someone unknown to them accessed my banking information. I had never given the 407 authorization to use my bank account to pay anyone else's bill. I had to go to my bank to have the payment reversed because they claim it would take 4 to 6 weeks to refund the money. No apology was offered and very little help to get my money back!

Anonymous said...

A friend of mine had some difficulty paying a $30.00 bill from 407 on time. He finally paid it (about 2 months late) Now they are charging $20.00 + HST BECAUSE THEY HAD TO GET NASTY ON THE PHONE for the original bill. Does anyone know of any other company that charges more because they have to get nasty or had to go to collection AFTER the bill was paid?

There's an election coming up soon - these abuses of the 407etr is a hot button issue for any of the parties. My suggestion is that we get some action by getting the parties to bring the 407etr to task and mean it.

The ultimate solution is for the government to steal it back - would look good on 407etr.

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