Another call from Whirlpool regarding Whirlpool Duet Complaints

We got a call regarding the whirlpool duet complaints this time from Whirlpool corporation's Executive Offices. This is their customer retention branch--skilled people trained to deal with complaints from irate customers. I don't expect they have the ability to get your defective whirlpool duet washer or dryer fixed--not in this economic reality for this dysfunctional corporation.

So the gist is... When she heard that we threw out the washer and dryer because it wasn't worth fixing after 2 years of service...

She offered to refund us the cost of the disposal fee. ($15.00) I am sure it was a joke.

She also indicated that it is not policy for them to help anyone maligned by their corporation after they dispose of the Defective Whirlpool Washer and Dryer. (paraphrased)

And I assured her I would try to let everyone on the planet know that their product is garbage. I also acknowledged that she must have the worst job in the world. I can't imagine having to defend defective products for a living.

If you would like to speak to Whirlpool's Customer Retention Duet Desk (Whirlpool Corporation Executive Office), here's the number. (they don't publish these contacts).

Kerrie Carr

1 866-640-7146 x 3681

For Whirlpool Duet Customer Complaints

(She doesn't answer the phone--I am sure you can understand that she gets way too many whirlpool duet complaints so leave a message and make sure you tell her where you got the number)

I am going to step up the link campaign today to make these articles rank better. We will track progress.

Typical Whirlpool Customer Loyalty Team Correspondence

Try this search. We have the first two listings when you type in "friends don't let friends buy whirlpool"

I'll feed this from the 200,000 visits a month from our other websites and lets see how much we can climb for "Whirlpool Duet Washer" or "Whirlpool Duet Dryer" in Google. Sometimes it takes a few months or even a year, but I did it with "Composite Decking" and we've held listings in Google on the first page. I think we are #4 presently.

Anyhow, here's what you get when you reply to or send complaints to Whirlpool on-line if you are outside warranty. This is all about making sure people know that this product is a lemon and they are not worth buying EVER.

From: win@csolve.net Sent: 4/29/2009 10:21:08 AM

To: nar_whirlpool_customerexperience_ca@whirlpool.com

Subject: Questions and Comments Your Details are. The following information has been received Regarding :

Owner Support Subject : I have an almost 3 year old pair of Whirlpool Duet Sports that need a new home-Can you recommend a good land fill?

Comments : Both the main circuit boards failed 1.5 years in.The latch on the door broke 1.5 years in--ordered it 3 times, part never arrived. We used a 2x4 wedged to the cabinet and I have some very attractive photos of that.The main bearing went out in the washer...so badly that it has finally stopped working.

We paid a Sears service rep $100 to tell us to start saving our shecels for a new pair...he said neither were worth fixing. Every 2 weeks we had to remove the front cover to take the change out of the clean out. Obviously those screws are very stripped and the bottom cover doesn't go back on.

All the fins fell out of the dryer...so I screwed them back on about a week ago. The control knobs... on both the washer and dryer...you know, the ones that were recalled? those both broke in the first month...the three service reps that were here in the first couple of months all said they ordered them, however they never arrived.

For the past year and 11 months (as soon as the warranty expired), the main brains of both the washer and the dryer started flashing all numbers and controls at once. You had to just press the button and pray it would start.

Every day or two the controls would lock up...and they would go into a computer crash where no button would bring it back to life--so we would just flip the breaker 2 or 3 times. The incessant beeping from the malfunctioning unit kept the children awake many nights.

I've bought a few washers and dryers in my life--but this pair take the cake.I don't believe that when you spend $2000 on a washer and dryer that they should be landfill as soon as the warranty expires.I don't believe this to be fair or equitable treatment.

Warranty or no warranty, Whirlpool made a very inferior product in this case and this needs to be made right. We need a washing machine that works.Respond to this email and I will send you photos...

Lawrence Winterburn 1 705 322 9919 Product : Washers Modelno : YWed8300SW0 and WFW8300SW00 Serialno : MT0901113 and HLT1679830 Email : plans@gardenstructure.com

And, you get a response that makes it pretty obvious they didn't even read what you sent... just a cut and paste disrespect marketing "shyte".

It all adds up to Entertainment. Lets see how entertaining they find it in print, haunting their disrespectful collective reputation on line. (likely they are overloaded with furious complaints).

Dear Lawrence Winterburn, Thank you for visiting the Whirlpool web site. We appreciate hearing from you. We appreciate the time and effort you've taken to advise Whirlpool of your concerns and loss of faith in our appliances.

Please accept our apologies for the difficulties and inconvenience you have experienced with your washer and dryer. When one of our appliances fails to meet a consumer’s expectations it concerns us. We take pride in the design and quality of our products.

Whirlpool continually strives to use only the best components in all our appliances. However, any electrical or mechanical component may deteriorate or malfunction, and we are unable to predict when this might occur. We try to use only the finest materials in our appliances and put them through rigorous quality control test to assure trouble-free performance.

There are several external factors, which can affect the life of appliance apparatus. Experience shows inherent defects in parts or workmanship will be reported within the first 90 days of operation.

Our warranty will cover these 90 days and 9 months were added making one full year manufacture warranty to ensure the protection of our consumers. Our manufacture warranty states that we will repair or replace any part that proves to be defective within a specified period of time..

Feedback from customers is an important source of information and you may be certain that a copy of your comments were entered in our database. Thank you for allowing us to assist you today. You are a valued customer and we apologize for any inconvenience this concern may have caused.

We invite you to contact Whirlpool again either by calling 1-800-807-6777 between 7:30am to 8:00pm EST weekdays or by emailing whenever the need arises. When calling please press the available option or stay on the line to reach a representative.

Sincerely, Brenda R. Whirlpool Customer Loyalty Team Whirlpool Customer eXperience Centre http://www.whirlpoolappliances.ca *If replying, please use Forward verses Reply or New as that will leave this message intact and will help us to respond faster. [THREAD ID:1-99AESL]

Publish Post

Fun with Whirlpool Duet Washer and Dryer

Here's some Catchup on the Whirlpool Duet Washer and Dryer. Here is the letter I sent to the president of Whirlpool about a year ago regarding these very defective Whirlpool Washer and Dryer. It was sent to an email for the office of the president I found on a corporate site to do with stocks etc, so likely it landed on some secretaries desk and was shredded with all the other complaints that they don't really care about. First, more pretty pictures! (I have hundreds)

Dear Mr. President,

I Bought a Whirlpool Duet Sport Washer and Dryer about 2 years ago and they have been nothing but trouble. They have been repaired a couple of times and most recently we had a service tech from Sears over to look at them and he told us that they are not worth fixing. Here's the list of what went wrong.

• Both the main circuit boards failed 1.5 years in.
• Thelatch on the door broke 1.5 years in--ordered it 3 times, part never
  arrived. We used a 2x4 wedged to the cabinet and I have some very
  attractive photos of that.
• The main bearing went out in the washer...so badly that it has finally stopped working.
• We paid a Sears service rep $100 to tell us to start saving our sheckles
  for a new pair...he said neither were worth fixing.
• Every 2 weeks we had to remove the front cover to take the change out of the
  cleanout. Obviously those screws are very stripped and the bottom cover
  doesn't go back on.
• All the fins fell out of the dryer...so I screwed them back on about a week ago.
• The control knobs... on both the washer and dryer...you know, the ones that
  were recalled? those both broke in the first month...the three service
  reps that were here in the first couple of months all said they ordered
  them, however they never arrived.
• For the past year and 11 months (as soon as the warranty expired), the main brains of
  both the washer and the dryer started flashing all numbers and controls
  at once. You had to just press the button and pray it would start.
• Every day or two the controls would lock up...and they would go into a
  computer crash where no button would bring it back to life--so we would
  just flip the breaker 2 or 3 times. The incessant beeping from the
  malfunctioning unit kept the children awake many nights.

I've bought a few washers and dryers in my life--but this pair takes the cake.

I don't believe that when you spend $2000 on a washer and dryer that they should be landfill as soon as the warranty expires.

I don't believe this to be fair or equitable treatment. Warranty or no warranty, Whirlpool made
a very inferior product in this case and this needs to be made right.

We need a washing machine that works.

Respond to this email and I will send you
photos...

Lawrence

Whirlpool Duet Washer and Dryer Review episode 2

So, a year after writing to Whirlpool and considering dumping their garbage whirlpool duet washer and dryer in their corporate headquarters in Mississauga--where technically it belonged, and after I paid to get rid of them at the dump because nobody would take them for free curbside for 2 weeks...
A YEAR AFTER PAYING HARD EARNED MONEY TO DUMP the Whirlpool Duet Washer and Dryer this comes in the mail. Click to enlarge.

Of all the low down, reprehensible, morally bankrupt ignorant and disrespectful things to do-- they try to sell me an extended warranty after I reported them as a lemon--and they tell me that they can't do anything for me. The first one came 9 months after I disposed of the garbage Whirlpool Duet Washer and Dryer and they asked for about $500.00.

This time it is down to $170

I guess that when you sell garbage-- and the prices get cut in half in 3 years because word is getting out that their products are less than reliable--you have to recoup the profits by selling extended warranties.

They can't even get my name right.

Friends don't let friends buy Whirlpool Appliances

Inherently evil corporation or just an idiot corporation? We don't know.

Whirlpool is one of the largest appliance makers worldwide. They have swallowed up Maytag and many others so you need to be cautious. Look carefully at the flimsy hardware and latch catches, the brittle plastic parts. Keep in mind that these appliances are some of the most competitively priced in the market. Every component is made from Low Bid Suppliers... as cheap as they can do it.

It is not made to last, it is made to be cheap. They make their money by supplying appliances every 3 or so years.

We spent $2000 on a Whirlpool Duet Sport washer and dryer... and took it to the dump after paying a service rep from Sears for his opinion. His $128.00 opinion was neither appliance was worth fixing after 2 years.

Computer controls... both washer and dryer were malfunctioning. Vibration and moisture had caused them to short circuit.

The bearings on both the washer and dryer, one had failed and the other was about to.

The fins had fallen off the dryer.

The door closing hardware had broken on the washer, and we were using a piece of wood to hold the door closed.

The motor would suck change in and cause an error every month or so, and when that happens you had to fish it out and drain it manually.

I called Whirlpool and asked if anything could be done... whether they were all lemons or something. They said I was out of warranty and out of luck. I would have to buy another washer and dryer. No discounts, no credit towards another one... no respect whatsoever.
I did consider dumping them off at Whirlpool head office in Mississauga, however that may end up being more trouble than it was worth.

Check the web before you buy... there are many thousands of disgruntled customers out there.

I left them out front for 2 weeks before the sight of them sitting there just made me insane. In my neighborhood anything left within sight of the road that looks to be valuable is gone in minutes. I've seen broken chainsaws go in 15 minutes, an arbor in the middle of my front yard was gone in 4 hours. (I didn't even get a picture).

2 modern looking whirlpool duet appliances... Nobody wanted them. After a few days I put a price on them... even that didn't attract someone to take them.

To be candid, paying to get rid of these was the single greatest insult to my intelligence.


It cost me $15 to dispose of these... so yes, I did take a few whacks as I dropped them off the back of the truck.

We sent a letter to whirlpool addressed to the president that made us feel a little better... no response.

We also sent a complaint by Email... no response, but now we get spam emails that look like this.
This week we were offered an extended warranty on our whirlpool duet by mail...only $500 and something dollars--only a year after they went to the dump.

Do NOT let your friends or family buy any whirlpool appliances ever. It could be an incredible waste of money.