We got a call regarding the whirlpool duet complaints this time from Whirlpool corporation's Executive Offices. This is their customer retention branch--skilled people trained to deal with complaints from irate customers. I don't expect they have the ability to get your defective whirlpool duet washer or dryer fixed--not in this economic reality for this dysfunctional corporation.
So the gist is... When she heard that we threw out the washer and dryer because it wasn't worth fixing after 2 years of service...
She offered to refund us the cost of the disposal fee. ($15.00) I am sure it was a joke.
She also indicated that it is not policy for them to help anyone maligned by their corporation after they dispose of the Defective Whirlpool Washer and Dryer. (paraphrased)
And I assured her I would try to let everyone on the planet know that their product is garbage. I also acknowledged that she must have the worst job in the world. I can't imagine having to defend defective products for a living.
If you would like to speak to Whirlpool's Customer Retention Duet Desk (Whirlpool Corporation Executive Office), here's the number. (they don't publish these contacts).
1 866-640-7146 x 3681
For Whirlpool Duet Customer Complaints
(She doesn't answer the phone--I am sure you can understand that she gets way too many whirlpool duet complaints so leave a message and make sure you tell her where you got the number)
I am going to step up the link campaign today to make these articles rank better. We will track progress.