Ok, Airlines, plenty of adversity with clients over the years-- and they seem to cause the majority on their own.
Kevin Smith was bounced from a flight saying that he couldn't fit in the seat and that he had to purchase another one...
Well, polls put it dead even and many comments said he should lose some weight... We all love ya Mike... you should live a long life.
Here's Mike's Blog Post on the subject.
Looks like he is accepting their apology. Too bad everyone can't get the same aftercare as Mike Smith.
The key is that their clients come in all kinds of shapes and sizes--what about bodybuilders? Offer different sized seats for a variety of prices and treat people with respect... oh, and stop overbooking flights and you may have happier clients.