Fun with Whirlpool Duet Washer and Dryer

Here's some Catchup on the Whirlpool Duet Washer and Dryer. Here is the letter I sent to the president of Whirlpool about a year ago regarding these very defective Whirlpool Washer and Dryer. It was sent to an email for the office of the president I found on a corporate site to do with stocks etc, so likely it landed on some secretaries desk and was shredded with all the other complaints that they don't really care about. First, more pretty pictures! (I have hundreds)

Dear Mr. President,

I Bought a Whirlpool Duet Sport Washer and Dryer about 2 years ago and they have been nothing but trouble. They have been repaired a couple of times and most recently we had a service tech from Sears over to look at them and he told us that they are not worth fixing. Here's the list of what went wrong.

• Both the main circuit boards failed 1.5 years in.
• Thelatch on the door broke 1.5 years in--ordered it 3 times, part never
  arrived. We used a 2x4 wedged to the cabinet and I have some very
  attractive photos of that.
• The main bearing went out in the washer...so badly that it has finally stopped working.
• We paid a Sears service rep $100 to tell us to start saving our sheckles
  for a new pair...he said neither were worth fixing.
• Every 2 weeks we had to remove the front cover to take the change out of the
  cleanout. Obviously those screws are very stripped and the bottom cover
  doesn't go back on.
• All the fins fell out of the dryer...so I screwed them back on about a week ago.
• The control knobs... on both the washer and dryer...you know, the ones that
  were recalled? those both broke in the first month...the three service
  reps that were here in the first couple of months all said they ordered
  them, however they never arrived.
• For the past year and 11 months (as soon as the warranty expired), the main brains of
  both the washer and the dryer started flashing all numbers and controls
  at once. You had to just press the button and pray it would start.
• Every day or two the controls would lock up...and they would go into a
  computer crash where no button would bring it back to life--so we would
  just flip the breaker 2 or 3 times. The incessant beeping from the
  malfunctioning unit kept the children awake many nights.

I've bought a few washers and dryers in my life--but this pair takes the cake.

I don't believe that when you spend $2000 on a washer and dryer that they should be landfill as soon as the warranty expires.

I don't believe this to be fair or equitable treatment. Warranty or no warranty, Whirlpool made
a very inferior product in this case and this needs to be made right.

We need a washing machine that works.

Respond to this email and I will send you
photos...

Lawrence